01
Warranty Policy
All finished footwear undergoes multiple quality inspections,
including material cutting, stitching and final assembly. We
provide a three-month warranty from the date of delivery.
For non-man-made defects caused by workmanship or original
material quality—such as sole separation, sole breakage or upper
material damage—we can provide free repair, replacement or
replenishment after verification.
Damage caused by normal wear, prolonged water exposure, improper
use or incorrect storage is not covered by the warranty.
02
Technical Support
Online support is available through WeChat, email and video calls.
Our team can assist with pattern adjustments, material selection,
fitting improvements and upper-construction optimization.
Long-term customers with bulk orders may schedule an on-site
meeting at our factory to discuss production details. Overseas
on-site service is currently unavailable, so international
customers are supported through online meetings and video calls.
03
Footwear Components Supply
Footwear materials and components—including upper fabrics, soles,
heels, adhesives, linings and metal buckles—can be supplied
separately according to customer requirements.
Components required for after-sales repair can be prepared together
with bulk orders. Urgent replacement materials can normally be
dispatched within 3–5 days.
04
Service Coverage
Our domestic service covers wholesale customers throughout China,
with faster local coordination available in Guangdong.
Our overseas cooperation markets include Southeast Asia, the
Middle East, Europe, North America and Australia. International
after-sales cases are handled through online support and express
shipment of replacement components. We currently have no offline
overseas repair centers.
