الأسئلة الشائعة
FAQ
Frequently Asked Questions
Find answers about our footwear products, OEM/ODM customization, quotations, international trade, production, shipping, payment and after-sales services.
Product & Customization
Footwear manufacturing and private-label solutions.
Q1 What products do you manufacture?
We manufacture finished footwear, footwear materials and semi-finished shoe products. Our production capabilities cover various styles of women’s shoes, casual shoes and other customized footwear.
Q2 What industries do your products serve?
Our products serve footwear brands, physical shoe stores, wholesalers, cross-border e-commerce sellers, apparel companies and private-label footwear businesses.
Q3 Do you provide customization and OEM/ODM services?
Yes. We support customization based on customer samples, product images, drawings or design concepts. Styles, materials, colors, sizes and shoe patterns can be customized. Full OEM and ODM services are available.
Q4 Can the product packaging be customized?
Yes. Neutral shoe-box packaging is available as standard. We can also customize branded shoe boxes, logos, hangtags, labels, stickers and outer cartons according to your requirements.
Q5 Do your products have quality certifications?
Our products comply with applicable Chinese footwear safety standards. Quality inspection reports can be provided, and we can assist with relevant testing documentation required for export orders.
Q6 Can you provide product catalogs?
Yes. Electronic product catalogs and footwear style collections are available free of charge.
Quotation
Information required for an accurate quotation.
Q7 How can I get a quotation?
Please email us your shoe images or sample photos, material requirements, order quantity, size range, packaging requirements and contact information. We will review the details and provide you with a detailed quotation as soon as possible.
International Trade Terms
Flexible cooperation for global footwear buyers.
Q8 Do you support EXW, FOB, CIF and DDP terms?
Yes. We support EXW, FOB, CIF, DDP and other commonly used international trade terms. Our main ports of shipment are Shenzhen and Guangzhou.
Q9 Which markets do you serve?
We serve customers across Southeast Asia, the Middle East, Europe, North America, Australia and other global markets. We also supply domestic wholesalers and e-commerce businesses.
Delivery & Shipping
Sample development, production and logistics information.
Q10 Can I order a sample first? How long does sampling take?
Yes. Sample development is available. Standard footwear samples normally take 3–7 days. Complex designs or styles requiring special materials may need additional time, which will be confirmed before sampling begins.
Q11 What is the lead time for bulk orders?
The standard production lead time for bulk orders is generally 15–30 days. The schedule may vary during peak seasons or when special materials are required. The exact delivery date will be confirmed before the order is placed.
Q12 Do you have products in stock, and can you deliver on time?
A limited selection of standard styles may be available from stock, while customized products are manufactured to order. With complete production lines and standardized production planning, we arrange shipment according to the agreed schedule.
Q13 Can I combine different styles in one order?
Yes. Mixed-style orders can be arranged, subject to the minimum order quantity for each style. This helps customers expand their product selection while reducing inventory pressure.
Q14 What shipping methods do you offer?
We support shipment by sea, air and international express. The shipping method can be arranged under FOB, CIF, DDP or other agreed trade terms according to your order volume and delivery requirements.
Q15 Do you accept long-term partnerships or distributor agreements?
Yes. We welcome long-term cooperation with global distributors, wholesalers, footwear brands and cross-border sellers. Competitive pricing and supporting policies can be provided for qualified long-term partners.
Q16 Where is your factory located? Can I visit?
Our factory is located in Huangbu Town, Huidong County, Huizhou City, Guangdong Province, China. Customers are welcome to visit our factory and production lines by appointment.
Payment & After-Sales
Secure payment options and professional customer support.
Q17 What payment methods do you accept?
We accept T/T bank transfer, L/C, PayPal, Alibaba Trade Assurance and corporate bank transfers. The final payment method can be confirmed according to the order value and cooperation terms.
Q18 Can you issue an invoice?
Yes. We can provide proforma invoices and commercial invoices for payment, accounting and international customs-clearance purposes.
Q19 Can you sign a Non-Disclosure Agreement?
Yes. We respect and protect our customers’ intellectual property, including original footwear designs, patterns, drawings and product concepts. A Non-Disclosure Agreement can be signed before the project begins.
Q20 Do you provide product instructions or videos?
Yes. Shoe-care instructions and product demonstration videos can be provided. Product videos for selected new styles may also be available for customers’ online marketing and sales promotion.
Q21 Do you provide product training?
Yes. Remote product training is available to explain materials, construction features, fitting advantages and key selling points, helping customers understand and market the products more effectively.
Q22 Do you provide after-sales service?
Yes. Every order undergoes multiple quality inspections before shipment. If verified non-man-made workmanship or material defects occur, we can arrange replenishment, repair, replacement or return according to the specific circumstances.